Chloe Graphic Designs Policies

1. Introduction Chloe Graphic Designs is committed to providing a seamless, creative, and professional experience for all our clients. This document outlines our policies and procedures to ensure clarity, transparency, and mutual respect in our business practices. By engaging with our services, you agree to adhere to these policies.

2. Privacy Policy We value your privacy and are dedicated to protecting your personal information. Any data collected during our collaboration will be handled with strict confidentiality. We do not share your information with third parties without your consent, except when required by law.

3. Project Information & Submission Policy Clients must provide clear and detailed information about their design vision to achieve the best results. For freestyle designs, our creative interpretation may differ from your expectations, which could lead to additional revisions. To avoid misunderstandings, we encourage clients to share a basic concept, including colors, fonts, and overall design aesthetic. All project requests must be submitted with the required details and any necessary materials for timely and accurate service. Turnaround times begin when both payment and information are submitted. If received after 9 AM, the turnaround starts the next business day.

4. Payments and Deposits All purchases under $1000 must be paid in full upfront. Purchases over $1000 require a non-refundable 50% deposit before the project begins. The remaining balance is due before final files are delivered. Payments can be made via Cash App ($Minichloe) or Zelle (Chloedesigns1@yahoo.com). Invoices must be paid within 24 hours to secure your project spot. Late payments may result in project delays. A standard 4% processing fee applies. Retainer or custom contract payments must be made on the 1st of every month unless otherwise arranged.

5. Cancellations and Refunds All sales are final. Refunds are not offered on completed or in-progress work unless a fault occurs on our end within a reasonable agreement. Cancellations made at least 48 hours before the scheduled service may be eligible for a partial refund. Cancellations within 48 hours of the service will incur a cancellation fee. No-shows or same-day cancellations are non-refundable. Refunds, when applicable, are processed within 7-10 business days.

6. Turnaround Times Standard turnaround times range from 7-14 days, depending on the project scope. Rush services may be available for an additional fee and are subject to availability. Delays caused by incomplete information, late submissions, or client indecision are not our responsibility.

7. Rescheduling Clients must notify us at least 48 hours in advance to reschedule a service. Rescheduling is subject to availability.

8. Intellectual Property All designs, content, and materials remain our intellectual property until full payment is received. Once full payment is made, ownership of the final deliverables is transferred to the client. We reserve the right to share completed design work for promotional purposes. Submit a written request if you prefer privacy.

9. Client Responsibilities Clients must provide accurate and complete information for service completion. Additional requests outside the original agreement’s scope may incur additional charges. Clients are responsible for securing the necessary rights to any content they provide.

10. Revisions Most projects include a two-revision cap. Additional revisions incur fees of $20 or more per revision. Revisions cover minor adjustments, not complete redesigns, which require a new order and payment. Clear and detailed revision instructions help minimize extra changes and fees. Once final files are approved and delivered, further changes will require a full revision fee. Spell checks and sorts must be completed within 24 hours. Projects close 24 hours after your approval. After this, a revision fee applies even if you did not use any in the initial round.

11. Communication All project-related communication must be conducted via email for clarity and record-keeping. Phone calls may be used for clarification, but all requests must still be submitted via email. We respond to emails within 24-48 business hours. Clients are encouraged to carefully review drafts before approval to minimize excessive revisions.

12. Operating Hours Business hours are Monday–Friday, 9 AM–5 PM (EST). No work is conducted outside of business hours unless pre-arranged for rush services.

13. Ghosting Policy If a client fails to respond to emails within five business days, the project will be considered inactive. Inactive projects are closed after five days with no refund. A new deposit will be required to resume work.

14. Shipping (For Physical Products) Physical branding materials will be shipped at the client’s expense. We are not responsible for shipping delays, damages, or lost packages once with the carrier.

15. Sales, Promotions & Credits Promotional discounts must be used within the specified timeframe. Referral credits are available for clients who refer new business. Credits are non-transferable and not redeemable for cash.

16. Disclaimer We strive to provide the best possible service but cannot guarantee specific results. Business decisions based on our advice are ultimately the client’s responsibility.

17. Amendments to Policies Chloe Graphic Designs reserves the right to amend these policies at any time. Clients will be notified of any significant changes, and updated policies will be posted on our website.